Privacy Policy

At EXXID, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Details: Name, email address, shipping address, and phone number when you place an order or create an account.

  • Payment Information: Credit/debit card details or PayPal account information, processed securely through our payment partners. We do not store full payment card numbers on our servers.

  • Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

Your information allows us to:

  • Process and fulfill your orders, and manage returns or exchanges.

  • Communicate with you about your order, account, or customer service inquiries.

  • Send promotional emails or updates about new collections, if you have opted in.

  • Improve our website, products, and customer experience through analytics.

  • Prevent fraud and ensure the security of our services.

3. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. We may share information only in the following cases:

  • With trusted service providers (e.g., shipping carriers, payment processors) who assist in operating our store, under strict confidentiality agreements.

  • When required by law or to protect our rights, safety, or property.

4. Cookies & Tracking Technologies

We use cookies to enhance site functionality, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete the personal data we hold about you.

  • Opt out of marketing communications at any time.

  • Restrict or object to certain data processing activities.

To exercise these rights, please contact us at exxid@outlook.com.

7. International Data Transfers

As an international brand, your data may be processed outside your country of residence. We take appropriate measures to ensure it remains protected under this policy.

8. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission and storage.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please reach out to us:

Email: exxid@outlook.com
Address: 68 Johnston Road, Wan Chai, Hong Kong

Thank you for trusting EXXID with your personal information.